Frequently Asked Questions

Aurora Blur is a wellness brand for women in our 35-55 era — built around at-home rituals using thoughtfully sourced LED, EMS, RF, and recovery tools. Our products are not medical devices; they are wellness rituals designed to complement (not replace) your sleep, movement, and skincare routine.

We ship within the United States. Most orders arrive within 5-12 business days depending on your location.

No. All Aurora Blur products are wellness comfort tools. They are not intended to diagnose, treat, cure, or prevent any disease or condition. For specific health concerns, consult your physician.

30-day return window from delivery date. Item must be in original condition with all packaging. Hygiene-sensitive items (cap liners, body trimmers) cannot be returned once opened. Contact care@aurorablur.com to initiate a return.

12 months on all electronic devices against manufacturing defects. Consumable parts (liners, electrodes, attachment heads) covered for 90 days. Contact care@aurorablur.com for warranty claims.

Currently we ship within the United States. International shipping is coming — join our newsletter for the announcement.

Red light therapy uses specific wavelengths of red and near-infrared light to support skin and cellular wellness. Research has studied wavelengths around 660nm (red) and 850nm (near-infrared) for various wellness applications. Aurora Blur's LED devices use these established wavelengths.

660nm (red light) is generally associated with surface-level applications like skin radiance and scalp health. 850nm (near-infrared) penetrates deeper and is studied for muscle and joint applications. Many devices combine both for broader coverage. Read our complete guide on wavelengths.

Generally yes, with proper use. Always follow product session times. Avoid LED therapy if you take photosensitizing medications, are pregnant, or have a history of skin cancer in the treatment area. Consult your physician if uncertain.

Results vary by individual, frequency, and what you're hoping to support. Most users report some change within 4-8 weeks of consistent use (3-5 sessions per week). LED therapy is not a quick fix — it's a long-term ritual.

We recommend consulting your physician before using any LED therapy device during pregnancy or breastfeeding.

EMS (Electrical Muscle Stimulation) and microcurrent are technologies that deliver low-level electrical pulses to engage muscle fibers. The same principle is used in physical therapy clinics. Aurora Blur devices use consumer-safe SELV (Safety Extra-Low Voltage) levels.

At the lowest intensity: a gentle tingling or "tapping" sensation under the skin. Higher intensities feel like involuntary muscle engagement. Always start at the lowest intensity and build gradually.

Do not use EMS if you have a pacemaker, defibrillator, or implanted electronic device. Also avoid if pregnant, breastfeeding, have epilepsy, severe heart conditions, current cancer, or metal implants in the target area. Always consult your physician first.

No. EMS is not a weight loss tool. Weight management comes from sleep, nutrition, movement, and consistency — not electrical stimulation. Anyone claiming otherwise is misleading you.

Lower intensities: daily is fine. Higher intensities: 2-3 times per week per body area with rest days between sessions.

RF uses radio-frequency energy to gently warm deeper layers of the skin. The same technology principle is used in clinic skin-tightening treatments. Aurora Blur RF devices (like LumiCrown Pro) use consumer-safe frequencies.

RF uses thermal energy (heat) to support deeper skin tissue. EMS uses electrical pulses to engage muscles. They're often combined in premium beauty devices for layered benefit.

Research suggests RF may support collagen response over time with consistent use. Visible results typically appear after 4-8 weeks of regular sessions. RF is not a substitute for in-clinic treatments or cosmetic procedures.

Our scalp tools are wellness comfort devices. They are not medical hair-loss treatments. They may support scalp circulation as part of an overall hair care ritual, but they do not "treat" hair loss in the medical sense. For diagnosed hair loss conditions, consult a dermatologist.

Absolutely. Our scalp devices work on all hair types and genders. The ScalpRevive Pro Dual (Cap) is particularly popular with our male customers.

Most products recommend 3-5 sessions per week, 10-20 minutes per session. Specific guidance on each product page.

Generally yes. For LED therapy, the light works through hair to reach the scalp. For wet hair treatments with heat caps (like ScalpBloom), use a barrier cap underneath for hygiene. Avoid heat treatments immediately after harsh chemical processing (relaxer, bleach) — wait 48 hours.

Heat = passive warmth, universally tolerated, good for daily comfort. Vibration = surface stimulation, amplifies other recovery practices. EMS = active electrical engagement of muscles, has contraindications. Read our complete recovery guide.

Start with the area giving you the most discomfort. Wrist or ankle = VitaWarm Pro. Knee or shoulder = VitaJoint Pro. Neck = VitaPulse Neck Pro. One tool, used consistently for 4-6 weeks, then decide if you want to add.

Aurora Blur products are wellness comfort tools, not medical devices. They are not intended to treat arthritis or any specific condition. If you have a diagnosed medical condition, consult your physician before use.

For most healthy adults, yes — at appropriate intensities. Contraindications include pregnancy, pacemaker, severe osteoporosis, recent surgery, and certain other conditions. See the AuraVibe Pro safety section for full details.

Always start at the lowest setting on any device for the first 2-3 sessions. Build up gradually only as your body tolerates. Higher is not always better. Some users find Level 3-4 perfect for their daily ritual.

Yes, in many cases. For example: LumiPolish Pro for exfoliation, then LumiSculpt Pro for facial massage. Or VitaWarm Wrist while on the AuraVibe Pro. Check each product's safety guide.

Varies by device. Most provide 5-15 sessions per full charge. Full specs on each product page. All charging cables (USB-C standard) are included.

Most devices are universal (100-240V) and USB-rechargeable. Plug-in devices (like AuraVibe Pro) work on US standard outlets. For international travel, USB devices need only an adapter for your destination.

EMS and RF devices are NOT safe for users with pacemakers, defibrillators, or implanted electronic devices. Heat-only devices may be okay — always consult your physician.

We recommend avoiding all electrical wellness devices (EMS, RF, vibration, heat above gentle levels) during pregnancy. Always consult your physician.

Do not use Aurora Blur devices if you have a current or recent diagnosis of cancer without explicit clearance from your oncologist. Many wellness technologies are contraindicated during active treatment.

EMS and RF devices should NOT be used over areas with metal implants, plates, or pins. Heat-only and gentle vibration devices may be acceptable — consult your physician for your specific situation.

Wait at least 2 weeks after Botox or dermal filler injections before using face devices (LED, EMS, RF, ultrasonic). Vibration can affect product distribution.

5-12 business days for US delivery. Shipping confirmation with tracking is sent once your order ships.

Contact care@aurorablur.com within 24 hours of placing your order. After that, orders may have already entered fulfillment.

Contact care@aurorablur.com within 7 days of delivery with photos. We'll arrange a replacement or refund.

Tracking number is emailed when your order ships. Use it on the carrier's website for real-time updates.

All Aurora Blur products come gift-ready in our signature retail packaging. No additional gift wrapping fees.